AUCKLAND, Today: NZME has appointed Louisa Dallow (née McClure) to its digital leadership team in the newly created role of GM Customer.
Dallow will be responsible for the Customer Centre of Excellence across publishing which will oversee all facets of customer experience and engagement.
“Louisa has experience from her time in creative agencies.”
Chief digital & publishing officer Carolyn Luey said: “Louisa brings strong digital marketing and customer experience expertise, having previously worked at Fonterra in a global innovation and disruption role, and at BNZ as a digital engagement manager, as well as experience from her time in creative agencies.
“She will support NZME to deliver on its ‘customer first’ vision.”
Dallow, who has previously consulted to NZME, said: “I see this role delivering a truly cross-functional approach to co-creating great customer and employee experience.”
She commences her role on Monday.
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