Inhouse Design & FCB future-proof NZ Post brand

EditorTVCs, News Make a Comment

AUCKLAND, Friday: Design agency Inhouse has created a new brand identity for New Zealand Post, aimed at reflecting the wide range of services they offer today. NZ Post’s agency FCB create the launch campaign.

NZ Post GM (consumer marketing & brand) Sarah Sandoval said: “New Zealand Post delivers more parcels than any other courier service in the country. Yet, understandably, many New Zealanders still associate the brand primarily with mail.

“With the wide range of innovative delivery services New Zealand Post offers today, and the spectacular growth of online shopping, this brand issue had become a barrier to growth.

“We’re more than a mail delivery business on the inside and how we look and communicate needed to reflect that. Customer research and insights showed that our brand salience linked to parcel delivery was low and fragmented branding was causing confusion in market.

“The need for change was clear and we developed a strategic direction to align under NZ Post to future-proof our brand.

“A new brand identity was designed to create a quantum shift in perceptions.

“Arch MacDonnell and Toby Curnow of design agency Inhouse took on this challenge; creating in their first response something very close to the refined outcome launched last week. 

“FCB ECDs Leisa Walls & Peter Vegas said: ‘We can’t wait to share the next chapter in the adventures of our much-loved NZ Post courier’.”

“The new NZ Post logo is evocative of roads, tracks, and networks, symbolising; delivery, connectivity, efficiency, and reliability. It replaces the previous envelope logo but retains the familiar red dot.

“While red is still a key colour, it’s partnered with a distinctive deep blue. The two colours create something familiar, referencing the heritage of NZ Post while solving another important business objective: standing out in a category dominated by red, yellow or red and yellow competitors.

The launch campaign is designed to connect with consumers but also, very importantly, the many New Zealand businesses that regularly use delivery services.

“NZ Post and FCB wanted to create a creative platform that heroes the new brand for audiences, doesn’t just say ‘we’ve changed our logo’, shows how we’re delivering more and would also stand the test of time.

FCB ECDs Leisa Walls & Peter Vegas said: “We can’t wait to share the next chapter in the adventures of our much-loved NZ Post courier.

“In this new campaign he’ll be joined by some charming and curious neighbourhood kids to create some delightful storytelling – a series which will be rolled out to the New Zealand public over the next couple of years.

“Through a series of charming neighbourhood interactions the kids discover all the ways in which NZ Post are delivering more.”

The ads and campaigns are running across TV, social and OOH throughout 2021 and 2022.


Client: NZ Post
Design Agency: Inhouse
Advertising Agency: FCB New Zealand
Strategic Consultant:  David Thomason
Production House: Flying Fish
Sound Studio and Composer: Franklin Road and Mahuia Bridgman-Cooper

Share this Post