Southern Cross enlists Neil Diamond in a new campaign via TBWA\New Zealand

EditorTVCs, News Make a Comment

AUCKLAND, Wednesday: Southern Cross Health Insurance and TBWA\New Zealand have launched the latest campaign from its With You brand platform.

The commercial tells the story of Caroline, the leader of a construction crew. Quickly, her connection with each of her colleagues becomes clear, whether she’s enjoying a tea break with them, motivating them, or playing cards with them, until one day she’s not there.

As she undergoes treatment in a Southern Cross hospital, her absence is felt throughout her team. But they keep things moving while hatching a plan to rally around her upon her return.

Driving back up to the site, she hears them burst into a touching rendition of Neil Diamond’s Sweet Caroline, embracing her back into the crew.

Southern Cross marketing head Regan Savage said: “At the heart of the brief, the not-for-profit Friendly Society, Southern Cross wanted to communicate the extraordinary value of being part of a team that truly cares.

“Inspired by this notion of shared humanity, TBWA\NZ sought to compose a vignette of people doing right by one another when the going gets tough. At a cultural level this resonates strongly with New Zealanders just as it does for Southern Cross.

“TBWA\NZ opted for a personal story to powerfully communicate the larger human truth, crafting a realistic narrative and characters so viewers could see the parallels in their own lives.”

Inspired by the construction site located outside TBWA\NZ’s offices, the main character is loosely based on a Māori woman with the natural aura of a leader who works there.

“To craft the final big gesture, TBWA\NZ drew on its experiences at sports stadia, knowing how a song like Sweet Caroline unites a crowd.”

To craft the final big gesture, TBWA\NZ drew on its experiences at sports stadia, knowing how a song like Sweet Caroline unites a crowd. The tune also provided the team with the perfect name for their protagonist.

Regan Savage: “We’ve made this campaign to show the importance of being with people who have your back, and what it means to be a member of Southern Cross Health Insurance.

“The marketing team at Southern Cross Health Insurance is super proud of this new work, and we can’t wait to hear Neil Diamond’s classic song belted out around the country as more New Zealanders come to see us in a fresh new light.”

TBWA CCO Shane Bradnick said: “The story centres on Caroline and her  merry road crew, but the message will appeal to all New Zealanders.

“We all have a ‘Caroline’ in our lives, someone who gives everything for her crew and inspires us to do the same. It’s a great analogy of what makes Southern Cross so special. As a Friendly Society without shareholders to return dividends to, Southern Cross is focused purely on supporting its members.

“A big thank you to Joel Kefali and Good Oil, who have done an amazing job bringing out the heart and soul of Caroline and telling a beautiful story many will love.

“The campaign builds upon Southern Cross With You brand platform, which speaks to the idea of having someone’s support when it counts. It also follows on from the brand’s previous campaign which celebrated real workforces across New Zealand.

“The campaign adds depth and meaning to its positioning leading to its second most successful year of growth in a decade.”


Client: Southern Cross Health Insurance
Agency: TBWA\New Zealand
Production Company: Good Oil
Director: Joel Kelafi
Media Agency: MBM NZ

Share this Post