Facebook has unveiled new communication features for Pages, making it easier for people and businesses to connect through private messaging.
Private messaging is a popular way for people to connect with family and friends, and businesses are increasingly using it to connect with their customers.
Four ways that these new tools will enhance messaging between people and businesses:
- Send messages to a Page from local awareness ads: Makes it easy for people to start a private message conversation with businesses directly from an ad.
- Reply to comments privately with a message: Allows Page admins to address customer requests on their Page more effectively.
- Identify responsive Pages: Shows which Pages are highly responsive to customer messages through a rating badge displayed on the business’s profile.
- Manage messages: New tools for Page admins to respond faster and track messages more efficiently.
Details here: www.facebook.com/business/news/pages-messaging-updates
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