AUCKLAND, Tuesday: Leading customer intelligence agency Perceptive, has welcomed a new member to its CX team and has announced two internal promotions across research and data science.
Amy Thornton joins Perceptive as a CX analyst. She will be charged with shaping data for client surveys and analysing project results upon their return to enhance the customer experience strategies and planning of clients.
Thornton comes from a customer service background, working across NZ Post, Kiwibank and Vodafone. She will be working on key accounts including OfficeMax, Suncorp and Kiwi Property.
Sammie Parkinson, CX team lead at Perceptive, said: “Amy has a natural empathy and understanding of the importance of a client-orientated approach and is motivated in maintaining customer satisfaction and contributing to businesses’ success.
“Over the years we have placed significant resources on internships to create opportunities for our team to move up and for new talent to enter the agency.”
“Her experience in customer service and her outgoing personality make her a perfect fit for our team and clients and we are excited to have her on board.”
Two promotions have also been made which include Hollie Cleaver to data scientist and Lauren Gell to research consultant.
Perceptive GM Oliver Allen said: “Over the years we have placed significant resources and importance on training programmes and internships to create opportunities for our team to move up and for new talent to enter the agency.
“Both Hollie and Lauren have excelled in their roles over the last couple of years with us, with Lauren, in particular, having started out as an intern in 2017 and now taking on her well-earned promotion.”
Perceptive AUNZ is a leading technology-based customer insights agency. Perceptive provides research, insights and data-driven marketing strategies to a variety of organisations across New Zealand, Australia, North America, Europe and Asia.
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